Arrowdene Moving and Storage

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+44 (0)1842 753411

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Terms and Conditions

1. Important Information

1.1  These terms and conditions relate to your use of the “” website (“Website”) and to the sale of all products to you by us. 
1.2  Please read these terms and conditions carefully before browsing or placing an order, and please retain a copy for your information. 
1.3  We reserve the right to change our terms and conditions and our prices at any time without notice to you in relation to future sales, so you must check them each time you use our Website. The date on which these terms and conditions were last updated is clearly stated below. 
1.4  Our business address is Boxes 4 storage, Howlett Way , Thetford, Norfolk IP24 1HZ *A trading name of Simon Long Removals Ltd, Company No: 3719604, VAT No: 688421011
1.5  Please note that, if you are under the age of 18, you must have the consent of the debit / credit card holder (who must be over the age of 18) before purchasing any goods from this Website. 

2. Use of website and privacy policy

2.1  On accessing the Website, we grant you a limited licence to access and make personal use of the Website for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties, and does not restrict or inhibit the use and enjoyment of the Website by browsers, customers or any other third party. 
2.2  Links contained in the Website may lead to other websites which are not under our control. We do not endorse or take responsibility for the content of any such linked websites 
2.3  As we respect and endeavour to protect the data we collect from you in the course of purchasing products from us, we shall comply with the Data Protection Act 1998. The information and data collected shall only be used by us for the purposes of processing your order and marketing our products to you. For the avoidance of doubt, your information and data will never be passed on by us to a third party. 

3. Placing and order

3.1  Whilst browsing our Website, you may place items that you wish to purchase in a virtual shopping basket (“Basket”). You may access the Basket at any time prior to placing a firm order to view your proposed order and to correct any errors. At this point, you are under no obligation to purchase the items in your Basket from us. If you wish to place a firm order with us you will be asked to complete the online order form and provide us (and / or a third party payment partner, such as Barclay Banking, on our behalf) with your payment and delivery details. Once you have completed the online order form, proceeded to the “Checkout” and confirmed that you have read these terms and conditions, you shall be obliged to purchase those products stated in your order, subject to our Confirmation Email and your right of cancellation (see below). 
3.2  When you place a firm order with us, we will send you an email acknowledging receipt of your order and confirming the details of your order (“Acknowledgement Email”). A contract is not formed at this stage. Your order represents an offer to us to purchase those goods detailed in your order form, which shall only be accepted by us when we send a further email to you confirming that the products are available and in stock, and the dates that they are due for dispatch, and delivery (“Confirmation Email”). At this point a contract is formed between us. 
3.3  If any of the products you have ordered are unavailable at the time of your order, we shall inform you as part of our order confirmation procedure of either (1) the date when the products you have ordered will become available, or (2) details of a substitute product of equivalent quality and price, and shall give you the option to (a) reconfirm your order on the revised basis or (b) cancel it by emailing us with the following details: (i) your order reference number, (ii) the products you ordered, and (iii) (where appropriate) the delivery date (“Cancellation Notice”). If you fail to inform us of your election by email to 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Cancellation” below for further details on how you will be reimbursed. 

4. Description and price

4.1  Photographs, measurements and other means of describing the products on the Website are as accurate as possible, but please note that products may be subject to variation in manufacture from time to time. 
4.2  Although every effort is made to ensure that prices published on the Website are accurate, errors concerning price may occur from time to time. 
4.3  All prices quoted on the Website are in pounds sterling and include VAT, unless otherwise stated. 
4.4  From time to time, we may make certain products available on the Website at a special discounted price. If this is the case, the price will be clearly marked as a “special offer” and the conditions specific to that offer (i.e. duration of the special offer price, etc) will be stated directly next to the description of the products concerned. 
4.5  If after you have placed an order with us, we find an error concerning the price of any of the products you have ordered, we will notify you as part of our order confirmation procedure and shall give you the option to either (1) re-confirm your order at the revised price or (2) cancel your order by emailing us a Cancellation Notice. If you fail to inform us of your election by email to within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Cancellation” below for further details on how you will be reimbursed. 

5. Payment 

 5.1  Payment for the products you have ordered is to be made by proceeding to the “Checkout” and payment must be made by debit or credit card. Cheques will not be accepted. On clicking “Submit”, you will submit your order to us, and payment will be deducted from your debit / credit card. 
5.2  No products shall be dispatched for delivery until full payment in cleared funds has been received by us. 

6. Delivery 

6.1  We only deliver to addresses within England , Scotland and Wales . 
6.2  We deliver all our products Mondays to Fridays, excluding public holidays (“working day(s)”). 
6.3  Although we will inform you of the delivery date of your order in the Confirmation Email, we aim to deliver the products you have ordered within 5 days of your order being submitted (subject to availability).
6.4  We usually deliver our products by courier or Royal Mail but may (at our discretion) use an alternative delivery method. 
6.5  Orders containing boxes and/or paper will be delivered by courier and will therefore require your signature.
6.6 You will legally own the products you have ordered on delivery provided we have received payment

7. Cancellation

7.1  You have the right to cancel any order you have made at any time during the period of 7 working days immediately following the date on which you receive delivery of your order (but not including the day of delivery itself) (“Cooling Off Period”). 
7.2  To exercise this right to cancel, you must (1) email us at within the Cooling Off Period with your Cancellation Notice and then (2) return the product(s) (if they have already been delivered) unused and at your own cost to: Boxes 4 storage, Howlett Way, Thetford, Norfolk, IP24 1HZ and mark for the attention of “Customer Services”. Products must be returned to us no later than 14 days after the date of your Cancellation Notice. 
7.3  Where an order is cancelled in any of the ways described in these terms and conditions, the price paid by you for the product(s) in your cancelled order shall be refunded to your debit / credit card as follows: (1) where cancellation occurs after dispatch of the product(s) ordered, you will be reimbursed within 7 working days of receipt of the returned products; or (2) where cancellation occurs prior to the dispatch of the product(s) ordered, you will be refunded on the next working day immediately following (a) our receipt of your Cancellation Notice or (b) automatic cancellation, whichever is the earlier. 

8. Warranty 

8.1  We warrant that the products you have ordered shall at the time of delivery comply with their description, be of satisfactory quality and free from defect. 
8.2  You must check the products for any defect or damage as soon as reasonably possible following delivery. 
8.3  If you receive faulty, damaged or incorrectly described products from us, you must email us at 7 days of discovery of the defect providing us with the following information: (a) your order reference number; (b) details of the defective product(s) and description of the fault; (c) the delivery date (“Returns Notice”). 
8.4  Following receipt of the Returns Notice, we will arrange for the defective products to either be returned by you or be collected by us or a third party on our behalf (as we shall in our sole discretion decide) at our own cost. We will then either (a) replace the defective products within 14 working days of receipt of them by us; or (b) cancel your order and reimburse you for the price paid for the defective products. Please see the section on “Cancellation” above for further details on how you will be reimbursed. 

9. General 

9.1  We will not be held responsible for events beyond our reasonable control. 
9.2  All content, text, photos, images published on the Website are owned by us and cannot be reproduced without our prior written consent. 
9.3  These terms and conditions form the entire agreement between us. 
9.4  A person who is not a party to these terms and conditions has no right to enforce any term of them under the Contracts (Rights of Third Parties) Act 1999. 

10. Liability

10.1  We or any other party, whether or not involved in creating, producing, maintaining or delivering this Website and any of our group companies and the directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party To include without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. 
10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.   
10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details. 

11. Governing law and jurisdiction

 11.1 The terms and conditions as outlined above shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. 
11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom . It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom , you do so at your own risk and you are responsible for compliance with local laws. 

These terms and conditions were last updated on: 27 th Feb 2007

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Address: Arrowdene Moving & Storage
  Howlett Way, Thetford, Norfolk,
IP24 1HZ. United Kingdom.
Telephone: +44 (0)1842 753411
Facesimile: +44(0)1842 754574

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